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Research on Service Quality of Highway Service Area in China Based on Demand Analysis
ID：1957 View Protection：ATTENDEE Updated Time：2021-12-03 14:43:31 Hits：257 Poster Presentation

Start Time：2021-12-17 08:50（Asia/Shanghai）

Duration：1min

Session：P2 Poster2021 » P2T3Track 3 Transportation Planning and Policy

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Abstract
In order to improve service quality and get user demand, the group has carried on the expressway service area service demand questionnaire survey from 2014 to 2017 which involving nearly 2000 people and Jiangsu, Shandong, Liaoning, Henan, Shanxi and Inner Mongolia totally 6 provinces. And based on survey data, the paper analysis the regional differences and characteristics on service quality of the expressway service area, and then puts forward the corresponding suggestions on meeting user diversity requirements, improving the service quality and operation management ability, realizing the sustainable development of the service area.
Keywords
CICTP
Speaker
Qiong Shi
China Academy of Transportation Sciences

Submission Author
Qiong Shi China Academy of Transportation Sciences
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Important Date

  • Conference Date

    Dec 17

    2021

    to

    Dec 20

    2021

  • Dec 16 2021

    Contribution Submission Deadline

  • Dec 24 2021

    Registration deadline

Sponsored By
Chinese Overseas Transportation Association
Chang'an University
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