2024 Asian Conference on Communication and Networks (ASIANComNet 2024)

Automated customer consulting is a form of automatic customer care and consulting through texting and
chat functions to replace human presence. This research improves the Bi-LSTM language model. We want to increase
an automated customer consultation system’s accuracy and
applicability, which might affect enterprises and traders. Our
question-answer system uses querying the entity and model
textual similarity to match models. Automated customer care
systems use computers or other technology to help customers. It
empowers clients to address problems without human assistance
in customer care. Human resources can address complex
requests or high-value consumers since automation handles
many simple and repetitive activities. Many firms utilize it,
especially fast-growing ones that need to arrange support.

LSTM,Bleu Core,Q-A systems