Introduction
“WCM is unequivocally the BEST CONFERENCE serving our industry! Hot topics, Top-notch Speakers who say-it-how-it-is, encourage [others] to think from a different perspective and push the envelope further. We have taken away some great ideas and realized significant cost savings over the years thanks to WCM. My company has sent me to other warranty conferences but now WCM is the only [warranty & service contract] conference we attend.”
Call for paper
Important date
Submission Topics
Presenters and papers are invited, but not limited to, the following subjects:
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Warranty Chain Management / A Holistic View to Cost Savings / Risk Management
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Cost Reduction Success Stories
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Strategy and Management
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Warranty as a Competitive Advantage
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Warranty Policy
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Outsourcing
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Service Contract Management
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Extended Warranties
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Warranty Accrual and Accrual management
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Differences in Accounting Treatments (implications for accruals and benchmarking)
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Legal Aspects of Warranty
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Warranty Metrics and Benchmarking
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Warranty Data Management, Mining and Analysis
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Warranty Tools and Processes
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Supplier Warranty Cost Recovery
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Customer Experience of Warranty
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Design for Warranty (Quality, Reliability, Supportability, Usability, Customer Self-Repair, etc)
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Call Center Management to Reduce Warranty Costs
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Warranty and Operations Management
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Warranty/Service Contract Auditing
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Warranty Fraud
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Warranty Training
All Comments
Important Date
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Conference Date
Mar 06
2018
toMar 08
2018
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Sep 20 2017
Draft paper submission deadline
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Mar 08 2018
Registration deadline
Contact Information
Submit Comment