The Fourth Workshop on Data Mining for Service (DMS)

In midst of service applications in engineering and the increasing importance of the service sector in the global economy, services are being scientific and much attention is being focused on service science as a means to improve productivity. Since services are amorphous (they have no shape) and have the special characteristic of simultaneously causing both production and consumption, it has been difficult to research services in a scientific way. However recently, due to the spread of the internet and technical innovations in sensor networks, huge amounts of data related to all kinds of service activities and processes are being collected, and a new frontier of service research is starting to appear. Given this background, data mining, which can uncover useful knowledge from such masses of data, is expected to take an important role in the development of service science. The focus of this workshop is on empirical findings, methodological papers, and theoretical and conceptual insights related to data mining in the field of various service application areas.