Introduction
Come and share your knowledge and experience with, and learn from, a diverse cross-company and cross-industry community of Warranty Professionals and Business Executives in this annual forum.
Papers are sought that provide a case-study perspective of how effective warranty and service contract management has helped companies and organizations develop their competitive edge, manage risk and increase cost savings; for example, the introduction of new processes and procedures, the implications of customer and supplier relationships, economies and efficiencies of scale, risk analysis methodologies and many other strategic business considerations.
Call for paper
Important date
Submission Topics
Presenters and papers are invited, but not limited to, the following subjects:
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Warranty Chain Management / A Holistic View to Cost Savings / Risk Management
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Cost Reduction Success Stories
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Strategy and Management
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Warranty as a Competitive Advantage
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Warranty Policy
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Outsourcing
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Service Contract Management
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Extended Warranties
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Warranty Accrual and Accrual management
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Differences in Accounting Treatments (implications for accruals and benchmarking)
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Legal Aspects of Warranty
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Warranty Metrics and Benchmarking
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Warranty Data Management, Mining and Analysis
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Warranty Tools and Processes
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Supplier Warranty Cost Recovery
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Customer Experience of Warranty
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Design for Warranty (Quality, Reliability, Supportability, Usability, Customer Self-Repair, etc)
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Call Center Management to Reduce Warranty Costs
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Warranty and Operations Management
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Warranty/Service Contract Auditing
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Warranty Fraud
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Warranty Training
All Comments
Important Date
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Conference Date
Mar 07
2017
toFeb 09
2017
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Sep 30 2016
Final Paper Deadline
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Feb 09 2017
Registration deadline
Contact Information
Submit Comment